Order Cutoff Times for In Stock, Same Day Shipping, Monday through Friday (5:00 PM Central Standard Time)
Orders shipping by any mode must be received and processed prior to 5:00PM CST, this includes:
- UPS Ground (within 2-6 Business Days)
- UPS 2 Day (within 2 Business Days)
- UPS Next Day Air (next Business Day)
Please note: Business Days begin once the product is shipped from our warehouse.
Covers all contiguous US addresses, as well as AK & HI. We do not ship internationally.
Shipping Notes and Restrictions
Orders are shipped Monday through Friday with the exception of the days on which holidays are observed: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving and Christmas Day.
All shipments are F.O.B. shipping point. Shipping options are available during checkout.
Common Carriers Truck (LTL) will be used for large items, heavy loads and items requiring special handling. Any shipment weighing less than 100 pounds will be charged at the carrier minimum rate.
UPS Next Day – should be delivered by 10:30 AM, 12:00 Noon or the end of the next business day, depending on location. Delivery to remote locations, Hawaii, or Alaska may require additional time. Delivery times are estimates only and Carlton-Bates (WESCO Distribution, Inc.) shall not be liable for delays.
UPS 2 Day – Should be delivered by end of the second business day. Delivery to remote locations, Hawaii or Alaska may require additional time. Delivery times are estimates only and Carlton-Bates (WESCO) shall not be liable for delays.
Hazardous materials (including Limited Quantity and ORM-D) cannot be shipped via any method except UPS Ground or LTL (Less Than Truckload). Hazardous materials cannot be shipped beyond the domestic borders of the contiguous United States.
Hazardous materials (including Limited Quantity and ORM-D) may be boxed and shipped separately from all other items in your order. A Hazardous handling charge may be added to the shipping charges of the order. If you have any questions concerning hazardous materials on your order, please contact us toll-free at 1-866-600-6040 or email email@example.com.
Fully regulated hazardous materials are indicated by the symbol when viewing the Product Detail page.
Currently, we do not allow APO or FPBO shipments.
Partial Shipping and Backorders
If an item is out of stock and available for backorder, we will show the message "Item available for backorder." If you require estimated lead times, follow the link "Request Lead Time?" next to the item and fill out our online form to request lead time for that item.
If an order or item can be partially filled, we may ship that item(s) on more than 1 shipment, if required, to fill the order line(s).
Special Instructions / Order Notes
Adding unnecessary messages in the special instructions field may delay the processing of your order. Any order placed via www.carltonbates.com that contains “special instructions” or order notes” may be delayed and may not ship the same day. Those orders must be reviewed by a CBC WESCO sales person before the order can be processed.
Tracking Shipments/ Order Status
You can find order history, current order status & tracking information by logging into www.carltonbates.com or contacting customer service toll-free at 1-866-600-6040 or email at firstname.lastname@example.org.
Displayed shipping costs will be prepaid and added to your invoice. If the material is of excessive weight or size, someone will contact you prior to shipping to notify you of shipping costs.
Prepaid and Add.
If shipping costs can’t be determined at the time of order placement, actual shipping rates will be determined based on the weight and size of your package. All charges will be at published rates and calculated at time of order shipment.
Items Available for Backorder – Lead Times
If an item is marked “Available for Backorder” and you require estimated lead times, follow the link next to the item and fill out our online form to request lead time for that item.
Changing or Cancelling an Order
Please contact customer service toll-free at 1-866-600-6040 or email at email@example.com to change or cancel an order.
Please contact customer service toll-free at 1-866-600-6040 or email at firstname.lastname@example.org to inquire about returning an item. Not all items may be returned and prior authorization from Carlton-Bates is required.