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Remington Arms

Remington Arms Adopts Carlton-Bates' Vending Machine to Take Care of MRO Needs

Customer: Remington Arms

Key Goals

  • Assistance in getting serious with a Lean culture
  • Decrease time in purchasing process
  • Minimize freight costs, especially from frequent Red orders
  • Reduce overhead inventory
  • 24/7 access to parts they need most often


Carlton-Bates committed to leaning up the customer through a series of processes including stocking, freight, purchasing, and inventory solutions that are centered on a CBC vending machine.


  • Carlton-Bates sales team continuously aids and supports the customer through initiating Lean measures. They keep discovering new options for the Remington team.
  • Remington buyers went from creating one purchase order per part to generating consolidated orders saving them $100 per order.
  • A CBC vending machine was installed in the machine shop area providing engineers and maintenance personnel anytime access to needed components and reports are generated specific to their requirements.
  • Freights costs were minimized considerably due to their Field Sales Rep delivering the vending machine parts and doing the stocking. Also, Remington personnel do not have to be paid to do it.

CBC’s Vending Machine and VMI Solutions Save Remington Arms Time and Money

“Building a relationship with vendors is important to give the comfort level that they understand your business needs and operation to better serve you. It gives me a high comfort level that Michael (Bradshaw) and I are on the same page and provides realistic expectations of services.” Joe Carmical, Remington Arms, Electrical Engineer

About Remington Arms

Remington Arms has a long and impressive history dating back to its inception in 1816. Its global presence makes it head and shoulders above its competition. Remington's rifles, shotguns, handguns, and ammunition are distributed in over 60 countries.

The Lonoke, Arkansas plant is in the middle of upgrading its facility and machines as well as building an additional ammunition manufacturing plant. As a result of this enormous growth, they wanted to hugely increase their Lean culture. They had started initiating these principles earlier but now realized it needed to be a priority. Their Carlton-Bates Little Rock team was glad to help.

According to Carmical, the world of industrial maintenance these days is constantly evolving and you must be able to meet the demands of the machinery as well as support the production floor in these endeavors. Michael Bradshaw, their CBC Field Sales Rep, and his inside team looked at Remington's purchase order procedure. Maintenance workers individually submitted requests for parts to the various purchasing groups and then down the line before they were approved. Through a series of fact finding measures, they discovered each order costs $100 to generate and process. Also, frequent part outages were causing massive overnight shipping bills. With this information in hand, they suggested a Carlton-Bates vending machine which would give the floor personnel access to the parts they needed 24/7.

"We had electricians who would stash or purchase additional components from our stock room to ensure they were able to keep machines going in the event of requiring a part before restocking could occur or to trigger a reorder point. Now they have visibility as well as assurance that the machine will have the needed components to allow them to do their job eliminating excess purchasing or fear of not having the needed components said Carmical.

Vending Machine is Customized to Customer’s Unique Needs

The vending machine was put in their machine shop and was tailored to fit their needs. Their buyers required specific data for their internal use, so CBC was able to give them access to CBC's Host Link site from any of their PCs, but with certain restrictions. Remington's internal system requires them to monitor who is retrieving what part when. This customized system was designed so that data could be collected anytime since the plant is running day and night, Sunday through Saturday. Each authorized vending machine user has a RFID tag that has their personal information loaded on it. Also, each part has a set reorder point. This way Remington does not run out of the components. By this kind of tracking, the buyers can consolidate orders saving them considerable time.

Bradshaw was already making onsite calls to the engineers two to three times a week so to cut his customer's freight costs further; he decided to bring their vending machine component orders with him. His branch team steps in for him when he is unavailable. As a result of this double coverage, the only freight charges they see are for parts not in their vendor managed inventory program. According to Bradshaw and his team, they took some glaring problems, fixed them, increased CBC's presence and it made all the difference in the world.

Bradshaw's consistent presence at the facility has done more than assist in keeping the production lines running efficiently. Says Carmical, "Michael and I have a good relationship. We both show interest in each other's personal and professional lives. I feel I can contact him anytime and he will answer my questions in a timely fashion, even if it's after hours."

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