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Joy Global Teams Up With Carlton-Bates to Reduce Costs and Slash Production Times for Mining Components and Services

Carlton-Bates Recognized As Top Mining and Components Supplier

"We have a highly customized product and there is great value in having a partner that knows you and your product." – Mike Triantafelo, Strategic Sourcing Regional Manager – Joy Global

Results Lead To Top Award

Joy Global, a Fortune 500 company and worldwide leader in high-productivity mining solutions, recently awarded Carlton-Bates Company its Top Supplier Award in recognition of CBC’s work in providing electronics kitting and assembly services to Milwaukee-based Joy Global Surface Mining division, maker of P&H branded mining shovels and drills. CBC’s stellar results included exceeding a 99.7% quality rating, 95% on-time delivery, and achieving significant positive results in other key areas, including material productivity, stocking programs and proactive waste reduction.

The Carlton-Bates team worked with Joy Global Surface Mining to reduce production times for the Joy Global mining shovels by proactively building inventory of components required in the manufacturing process.

"It takes 10 to 11 months to build one mining shovel, and with Carlton-Bates’ ability to run stocking programs for the longer lead time parts, we’re able to push those shovels out in five months," said Mike Triantafelo, Strategic Sourcing Regional Manager – Joy Global. "That lets us take orders quicker."

Carlton-Bates also utilized its Assembled Solutions team to offload some of the assembly work for Joy Surface Mining, helping to drive more efficiency into the mining shovel production processes.

"The opportunity for kitting saves us both time and money," said Triantafelo. "Carlton-Bates does everything from adding manufacturers we need, to assembling the kits, to managing the entire inventory. We let CBC put everything together and put one part number on it."

The CBC team was also able to help keep costs down by leveraging their extensive supplier relationships. When prices increased for certain products, the Carlton-Bates team was able to find alternative, less expensive mining components and parts from its suppliers without sacrificing quality.

"In some instances, pricing increases from suppliers are difficult to avoid," said Triantafelo. "Carlton-Bates goes the extra length to find other suppliers who can offset the pricing. They go to great measures to save us money."

Mining Shovel

It’s About Teamwork

In the course of driving efficiencies and reducing costs for Joy Global, Carlton-Bates became the company’s number one electrical supplier nationwide. According to Shaun Carey, Carlton-Bates District Sales Leader, teamwork was the to slashing production times of the Joy Global Mining Shovel.

"The whole team committed to making sure all RFQs were answered in a timely manner, orders had complete follow-through, and processes were monitored," said Carey. "We’re very proud to be recognized as Joy Global’s top supplier, but we get even more satisfaction from helping them achieve success. That’s the real measure of whether or not we’ve done our jobs well."

Carlton-Bates’ results and electronics kitting and assembly services have set the bar among other Joy Global partners.

“I am looking at every location we have to see if we can get the same quality of service we receive from the Carlton-Bates Milwaukee branch,” said Triantafelo. “Truly, this is a long term relationship.”

Key Results and Initiatives:  

  • Developed an electronic kitting program that saved Joy Global an estimated 300 hours in production time.
  • Added critical long lead time stock to the standard commodity stock.
  • Assisted with history, forecast, and usage retaining promise date and required date goals maintaining the customer’s requirements.
  • Tackled obsolesce issues, associated field quality, and delivery issues head-on, making RMAs almost nonexistent.
  • Stabilized component pricing despite vendor price increases.
  • Pre-programmed the customer’s DAP computers to make them field ready. Mining components were ordered separately and the computers were tracked by serial numbers. The team received a 100% success rate.
  • Met with the Joy Global engineering team regularly to apprise them on updates and products to eliminate search time.

To be considered for the top supplier award, Carlton-Bates had to achieve impressive results, including:

  • A quality rating of 99.7% or better
  • An on-time-delivery of 95% or better
  • Demonstrated value in the following areas
    • material productivity
    • stocking programs
    • proactive waste reduction (process or product)
    • relationship development
    • capital investments
    • successful supplier audit
    • risk assessment results

Carlton-Bates Company is a trusted distributor of mining components with experience in electronics kitting and assembly services. Browse our online catalog of products here.

Contact our sales team to learn how you can reduce costs and improve customer retention with Carlton-Bates Company’s mining components and electronic kitting solutions.


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