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returns

All returns must be accompanied by a Return Authorization. Authorization may be requested from the Carlton-Bates Company branch in your area, by calling 800-482-9313 or by filling out the form below.

In order to receive credit, your RMA number must be returned with the product. You will be given the return address for the Carlton-Bates Company RMA department. Return freight charges are to be pre-paid. Returnable product must be in the original packaging and in resalable condition. The return cannot exceed 30 days of the original invoice date. If product proves defective, it may be returned within 60 days of the original invoice date. Customer order errors are subject to re-stocking fees. Non-cancelable, non-returnable "Specials" are not returnable to CBC.

Returns may be subject to a restocking fee. All returns are subject to approval.

Return material authorization

First Name
Last Name
Title
Company Name
Address
Address 2
City
State
Zip Code
Email Address
Phone Number
Account Number
Purchase Order Number
Invoice Number
Invoice Date
Manufacturer’s Name
Manufacturer’s Part Number
Carlton-Bates Part Number
Reason for Return