privacy policy and terms of access

Personal Information

All information that is gathered by this site is held confidential. There are several places where information is gathered. When requesting a Carlton-Bates Company catalog the information is used for shipping the catalog or other information that you requested. When placing an order the information is used for billing and shipping. There are times when we run contests on the Carlton-Bates Company web site. This information is treated as confidential. The only reason that this information is gathered is to locate the winner of the contest. There are times that requests are made for specific catalog information or sample products. Sometimes this information is sent from the manufacturer by our request. The information that is gathered by this site is only used to better serve you the customer. If there are any questions please e-mail the onlinesupport@carlton-bates.com or call 1-800-482-9313 and ask for customer service. We at Carlton-Bates Company look to you the customers our number one responsibility.

Cookies

The cookies that are presently used on this site are called ‘transient or session cookies’. These cookies are not stored on your hard drive. Presently this is primarily used for ordering on-line to keep track of the shopping cart.

On-Line Ordering Information

Any information used when placing an order is only used to process the order. All personal information and credit card information uses an SSL (secure socket layer) connection. This is to protect your personal and credit card information. If a change on your order is required or a cancellation is desired, you can e-mail cbsales@carlton-bates.com or call 1-800-482-9313 and ask for sales.

Manufacturer Links on this site

This site has links to other sites not maintained by Carlton-Bates Company. Carlton-Bates Company is not responsible for any content of these sites. Any link included to any such site does not imply endorsement.

Trademarks

This site contains many trademarks and service marks. All such said items are the property of such respective companies. Access to the Carlton-Bates Company web site does not give the right to copy or use any intellectual property of Carlton-Bates Company or its suppliers.

Policy and Term Changes

Carlton-Bates Company reserves the right to make changes to its on-line terms and policies at any time. Such changes will be posted on this site.